<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. </span><span style="font-family: arial, helvetica, sans-serif;">Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. </span><span style="font-family: arial, helvetica, sans-serif;">We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. </span><span style="font-family: arial, helvetica, sans-serif;">All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.</span></p></div><h3><strong>ABOUT THE ROLE:</strong></h3> <p>We serve our community of users and customers by working tirelessly to preserve free expression and choice, create limitless interactivity, and maintain a safe digital marketplace. The Content Moderation Quality Lead will oversee the end-to-end Quality Assurance program for content moderation workflows, ensuring policy compliance, user safety, and operational excellence across global footprint operations.</p> <p>You are an experienced quality management professional with a deep understanding of Trust and Safety ecosystems. You are skilled at leading teams, defining sampling methodologies, and leveraging cutting-edge automation to improve accuracy. You thrive in fast-paced environments and excel at managing cross-functional relationships between internal stakeholders and external vendor partners.</p> <h3>RESPONSIBILITIES:</h3> <ul> <li>Develop and maintain a comprehensive Quality program to ensure a consistent, safe user experience.</li> <li>Leverage AI-driven tools for quality monitoring, content moderation performance analysis, and predictive error detection.</li> <li>Oversee the content moderation quality frameworks across both captive and third-party vendor operations.</li> <li>Manage a high-performing team of Quality Analysts, including full-time employees and contractors.</li> <li>Collaborate with Operations Managers, Site Leads, and Vendor Operations to drive continuous quality improvements.</li> <li>Define precise audit sampling methodologies and construct robust quality processes for policy workflows.</li> <li>Design and implement scalable, standardized quality assessment processes globally.</li> <li>Lead process excellence frameworks to maximize community safety and operational accuracy.</li> <li>Reduce workflow complexity through process automation, standard operating procedures, and strategic mapping.</li> <li>Review and minimize policy escalations resulting from moderation errors across delivery sites.</li> <li>Recommend continuous enhancements to internal moderation tools, safety policies, procedures, and training programs.</li> <li>Drive targeted operational improvements through thorough root cause analysis.</li> <li>Build and sustain a data-driven Quality Program enabled by AI analytics to enhance policy accuracy and operational efficiency.</li> <li>Design specific quality assessment and feedback mechanisms tailored to high-volume content moderation operations.</li> <li>Create and manage regular quality audits, checklists, and comprehensive summary reports detailing compliance and edge-case exceptions.</li> <li>Maintain rigorous QA documentation, including action item logs and policy calibration trackers.</li> <li>Drive individual moderator audits, monitor process compliance, and execute targeted performance tracking for bottom-quartile agents.</li> <li>Conduct specialized root cause analysis studies on performance trends, presenting courses of action to stakeholders for policy calibration.</li> <li>Report routinely on quality program activities and leverage analytics to improve overall operational effectiveness.</li> </ul> <h3>BASIC QUALIFICATIONS:</h3> <ul> <li>Bachelor’s degree in a relevant field or equivalent practical experience.</li> <li>4–5 years of quality management experience specifically within captive and vendor content moderation or trust and safety operations.</li> <li>Proven experience managing and leading teams of Quality Analysts.</li> <li>Deep expertise in designing, scaling, and running global alignment and calibration processes.</li> <li>Strong data analytics capabilities, including sampling methodology, coaching frameworks, and performance insights.</li> <li>Excellent project and program management skills with a track record of cross-functional collaboration.</li> <li>Skilled in executive-level communication and influencing operational stakeholders across multiple sites.</li> <li>Experience leveraging AI tools and automated platforms to enhance quality management workflows.</li> </ul> <h3>PREFERRED SKILLS AND EXPERIENCE:</h3> <ul> <li>Demonstrated ability to collect, analyze, and visualize complex trend data to inform strategic policy decisions.</li> <li>Proficiency with business intelligence and dashboard tools such as SQL, Looker, Tableau, or equivalent data visualization platforms.</li> <li>Familiarity with AI-powered moderation analytics, automated scoring, and operational optimization platforms.</li> </ul> <h3 class="p1"><strong>ITAR REQUIREMENTS:</strong></h3> <ul class="ul1"> <li class="li2">To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR <a href="https://deccs.pmddtc.state.gov/deccs"><span class="s2">here</span></a>.</li> </ul><div class="content-conclusion"><p><em>SpaceXAI is an equal opportunity employer. For details on data processing, view our </em><em><a href="https://x.ai/legal/recruitment-privacy-notice" target="_blank">Recruitment Privacy Notice</a>.</em></p></div>