<div class="content-intro"><h2><strong>About Us:</strong></h2> <p data-start="107" data-end="729">Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.</p></div><h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About the Role</h2> <p class="font-claude-response-body break-words whitespace-normal">Fireworks AI is looking for a Technical Account Manager (TAM) to be the technical backbone of our relationship with customers building on our fast inference platform. You'll be the connective tissue between customer engineering teams and Fireworks' product, engineering, and applied AI teams — driving successful onboarding, deep technical adoption, and long-term account health for companies running production AI workloads at scale.</p> <p class="font-claude-response-body break-words whitespace-normal">This is a hybrid technical/commercial role. You'll need enough depth to debug a customer's inference pipeline, discuss quantization tradeoffs, or advise on model routing and fine-tuning strategy — and enough business judgment to run a QBR, spot expansion opportunity, and manage renewal risk before it becomes a problem.</p> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What You'll Do</h2> <p class="font-claude-response-body break-words whitespace-normal"><strong>Onboarding & Technical Deployment</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own the post-sale technical relationship from kickoff through go-live, including model deployment, integration architecture, SSO/security configuration, and performance benchmarking</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with AI Field Engineering to deliver the successful transition from PoC to production</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build and execute joint success plans with clear milestones, ownership, and timelines</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Trusted Advisor & Adoption</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Serve as the primary technical point of contact for a portfolio of strategic accounts, building deep relationships with engineering leaders, ML/platform teams, and power users</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Advise customers on model selection, fine-tuning, prompt engineering, latency/cost optimization, and agent architecture as their usage matures</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Drive usage against business objectives — not just technical enablement, but measurable outcomes (latency SLAs, cost per token, model quality, uptime)</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Troubleshooting & Escalation Management</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Act as the technical escalation point for production issues, coordinating with Engineering and Support to drive resolution</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain runbooks and playbooks that reduce time-to-resolution across the account portfolio</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Voice of the Customer</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Synthesize patterns across your accounts and feed them into product and engineering roadmaps</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Represent customer priorities in internal planning, particularly around model support, tooling gaps, and platform reliability</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Track a tight feedback loop between what customers are building and what Fireworks ships next</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Expansion, Renewal & Business Reviews</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own the technical narrative for quarterly/executive business reviews (QBRs/EBRs), including adoption trends, ROI, and roadmap alignment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with the Account Executive on renewal strategy and identify expansion opportunities tied to new use cases, teams, or workloads</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Forecast and proactively flag account health risks before they threaten retention</li> </ul> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What We're Looking For</h2> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">4+ years in a technical, customer-facing role: Technical Account Management, Solutions Engineering, Forward-Deployed Engineering, or Technical Customer Success at an enterprise software or AI/ML company</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong technical foundation: comfortable with APIs, cloud infrastructure (AWS/GCP/Azure), and enough hands-on coding ability to debug integrations, not just describe them</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Direct experience with LLMs in production — understanding of probabilistic model behavior, prompt engineering, fine-tuning, RAG, and/or agent architectures</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Track record of managing enterprise relationships end-to-end: technical delivery, executive communication, and commercial outcomes (renewal/expansion)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent written and verbal communication — able to translate between ML engineers and business stakeholders fluently</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable owning ambiguity in a fast-moving, early-stage function; you'll be shaping the TAM playbook, not just following one</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bonus: experience with inference optimization, model serving infrastructure, or open-source model ecosystems (Llama, Mixtral, DeepSeek, etc.)</li> </ul><div class="content-conclusion"><h2><strong>Why Fireworks AI?</strong></h2> <ul> <li>Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure, from low-latency inference to scalable model serving.</li> <li>Build What’s Next: Work with bleeding-edge technology that impacts how businesses and developers harness AI globally.</li> <li>Ownership & Impact: Join a fast-growing, passionate team where your work directly shapes the future of AI—no bureaucracy, just results.</li> <li>Learn from the Best: Collaborate with world-class engineers and AI researchers who thrive on curiosity and innovation.</li> </ul> <p><em>Fireworks AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all innovators.</em></p></div>