<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. </span><span style="font-family: arial, helvetica, sans-serif;">Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. </span><span style="font-family: arial, helvetica, sans-serif;">We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. </span><span style="font-family: arial, helvetica, sans-serif;">All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.</span></p></div><h3 data-pm-slice="1 1 []"><span style="font-family: arial, helvetica, sans-serif;">ABOUT THE ROLE:</span></h3> <p>The Ad Technical Solutions team is the primary technical support contact for SpaceXAI's advertisers and the global sales organisation. We deliver high-quality technical expertise to help advertisers succeed with X Ads and Analytics, while providing critical operational support to the X Ads Engineering teams and our Sales teams.</p> <p>As the SpaceXAI Ads business continues to scale rapidly, we are looking for exceptional technical problem-solvers to join our team in Dublin. You will play a key role in unblocking revenue, improving processes, and enabling both our sales teams and advertisers to drive sustainable growth.</p> <h3><span style="font-family: arial, helvetica, sans-serif;">RESPONSIBILITIES:</span></h3> <p>As a Technical Solutions Specialist, you will be a critical bridge between advertisers, sales, and engineering. Your work directly contributes to revenue growth and product improvement.</p> <p>Key responsibilities include:</p> <ul> <li> <ul> <li>Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems</li> <li>Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products</li> <li>Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives</li> <li>Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities</li> <li>Create clear, helpful documentation, FAQs, and support content to scale the team’s impact</li> <li>Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience</li> <li>Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines</li> <li>Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner</li> </ul> </li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif;">BASIC QUALIFICATIONS:</span></h3> <ul> <li>Bachelor’s degree (BS/BA) or equivalent experience</li> <li>4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role</li> <li>Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar)</li> <li>Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking.</li> <li>Previous experience in the advertising technology (AdTech) or social media ecosystem</li> <li>Experience working directly with Engineering, Sales and Product teams on digital advertising products</li> <li>Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment</li> <li>Excellent written and verbal communication skills, you can translate complex technical concepts for both technical and non-technical audiences</li> <li>Ability to work <strong>5 days per week</strong> from our Dublin office</li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif;">PREFERRED SKILLS AND EXPERIENCE:</span></h3> <ul> <li>You are a technically strong, customer-obsessed problem solver who thrives in a fast-paced, ambiguous environment. You combine deep analytical capability with excellent communication skills and a genuine passion for helping the business succeed.</li> </ul><div class="content-conclusion"><p><em>SpaceXAI is an equal opportunity employer. For details on data processing, view our </em><em><a href="https://x.ai/legal/recruitment-privacy-notice" target="_blank">Recruitment Privacy Notice</a>.</em></p></div>